At RUBYJADE Jewellery, we take care to ensure your order is packed securely and dispatched promptly.

Tracked Shipping

All orders are sent using a tracked shipping service.

Once your order has been dispatched, you will receive tracking details by email so you can follow the progress of your delivery.

Order Processing

Orders are generally processed and dispatched within 1–2 business days, Monday to Friday, excluding public holidays.

During sale and promotional periods, please allow an additional 3–5 business days for processing.

Estimated Delivery Times

Australia – Standard Shipping
7–9 business days
9–12 business days for Western Australia

Australia – Express Shipping
3–5 business days
5–7 business days for Western Australia

International Shipping

Delivery times vary depending on your destination and the shipping service available at checkout.

Shipping Costs

Standard shipping is FREE within Australia.

Express and international shipping charges are shown at checkout based on the available service and destination.

Tracking Your Order

Once your order has been dispatched, your tracking number will be emailed to you.

You can use this tracking number with the relevant shipping carrier to follow the progress of your delivery.

Packaging

Every RUBYJADE order is packed carefully to help protect your jewellery during transit.

Need Help?

If you have any questions about shipping or delivery, please contact us and we’ll be happy to assist.