When it comes to shipping and delivery, RubyJade Jewellery takes great care to ensure that your order arrives safely and on time. We understand the importance of receiving your purchase in perfect condition, which is why we use a reliable and secure shipping method for all our orders.
Postage with Tracking
We want to provide you with peace of mind when it comes to your shipment. That's why all our orders are sent via a tracked shipping service. This allows you to easily track the progress of your package from the moment it leaves our warehouse until it reaches your doorstep.
Fast and Reliable Shipping
At RubyJade Jewellery, we strive to ensure that your order is processed and shipped as quickly as possible. Our dedicated team works diligently to pack and dispatch your items within 1-2 business days. Once your order is on its way, you can expect it to arrive within the estimated delivery timeframe.
Estimated Delivery Time
The delivery time for your order may vary depending on your location. Here is an estimate of the average delivery times:
- Australia: 7-9 business days (9-12 business days for Western Australia) for standard shipping
- Australia: 3-5 business days (5-7 business days for Western Australia) for express shipping
- International: 7-14 business days for DHL International Express
Please note that during sale and promotional periods, there may be a slight delay in the delivery of your order. We appreciate your patience and understanding during these busy times.
Shipping Costs
We offer FREE standard shipping on all orders over the value of $150 within Australia. For express shipping, there is a flat rate fee based on your location. International shipping is available at a flat rate of $20 AUD.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. Simply enter this tracking number on our website or the shipping carrier's website to track the progress of your package.
Safe and Secure Packaging
At RubyJade Jewellery, we take great care in packaging your order to ensure it arrives in perfect condition. We use protective materials and sturdy boxes to safeguard your precious jewelry during transit.
If you have any questions or concerns regarding the shipping and delivery of your order, please don't hesitate to contact our customer service team. We are here to assist you and provide any necessary assistance.
Thank you for choosing RubyJade Jewellery. We look forward to delivering your exquisite fine jewellery pieces to you with care and efficiency.